Client Successes

Customer Success Stories

The FloridaMakes network has serviced hundreds of manufacturers across the state since 2016. Learn about the impact our services have on companies' long-term business growth and productivity.

Our team helps manufacturers improve operations, increase profits, create or maintain jobs, and establish a foundation for long-term business growth and productivity. We tailor services to meet critical needs, ranging from process improvement and workforce development to specialized business practices, including supply chain integration, innovation, and technology transfer.

44 Entries
 
 

Scentsational Logo

A Scent of Success: Scentsational Soaps and Candles Journey to over a Million $ Sales Increase

Founded in Venice, Florida, in 1998 as a soap manufacturer, Scentsational Soaps and Candles transitioned into the candle market in 2000. By 2003, the company had expanded into a larger production facility to accommodate the growing demand for its high-quality, strongly scented candles. Today, Scentsational Soaps and Candles has built a reputation for its commitment to US manufacturing, expanding its reach through wholesale partnerships and private label opportunities.

The Challenge

In the face of a saturated market, Scentsational Soaps and Candles found itself at a crossroads: how could it differentiate itself from competitors and achieve a significant breakthrough in sales? Despite having a dedicated customer base and a product loved by many, the company realized it needed to broaden its market reach and find new avenues for growth. The challenge was not just to find new customers, but to create lasting partnerships that would ensure sustainable success. As a member of the manufacturing community, Scentsational Soaps and Candles sought to leverage industry networks to unlock potential growth opportunities and elevate its market position.

We have always believed in the quality and appeal of our candles, but FloridaMakes helped us light the way to new opportunities. Joining SAMA and engaging with the network was like striking a match that ignited our sales and growth. The connections we've made have been invaluable, leading to over a $1 million increase in sales and substantial cost savings. The added bonus was the retention of 25 valuable jobs, keeping our team intact and morale high. We are more than satisfied; we are truly grateful for this partnership that has proven to be a 'must-have' for manufacturers like us. 
— JaNiece Cranmer, President

FloridaMakes' Role

The strategic decision to join the Sarasota Manatee Area Manufacturers Association (SAMA), part of the FloridaMakes Network and the MEP National Network™, was a turning point for Scentsational Soaps and Candles. With the guidance and support of FloridaMakes, the company embarked on a journey to maximize the benefits of association networking. This involved attending events, participating in roundtable discussions, and engaging with other manufacturers. FloridaMakes provided tailored assistance, ensuring that Scentsational Soaps and Candles could effectively communicate its value proposition to potential partners and customers. By harnessing the collective power of the manufacturing community, Scentsational Soaps and Candles was able to identify and capture new business opportunities that were instrumental in driving sales and operational efficiencies.


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CAE Healthcare Transforms into a Factory-of-the-Future Embracing Industry 4.0

With the help of: FloridaMakes

About

CAE Healthcare, a leader in the human simulator market, is renowned for its innovative approach to medical training solutions. With its strategic vision focused on maintaining a competitive edge and expanding market share, the company recognized the imperative need to transition towards an Industry 4.0 manufacturing model. This shift aimed to modernize CAE Healthcare's Sarasota, Florida, operations by embracing automation and transforming their facilities into a state-of-the-art factory-of-the-future.

THE CHALLENGE

CAE Healthcare faced the challenge of evolving its manufacturing operations to stay at the forefront of the human simulator industry. With the ambition to not only retain but also increase market share, the leadership team understood that a significant transformation was necessary. The company aimed to integrate advanced automation technologies and modern practices to optimize their manufacturing processes, improve efficiency, and reduce waste, thereby ensuring increased profitability and a stronger market position.

FLORIDAMAKES ROLE

To realize this ambitious goal, CAE Healthcare reached out to the Sarasota-Manatee Manufacturers Association, part of the FloridaMakes Network and the MEP National Network™, for project management assistance. The FloridaMakes team conducted a thorough assessment of CAE Healthcare's needs, emphasizing employee involvement, customer feedback, and supplier expectations. The team utilized a proven method for analyzing automation as a solution and orchestrated the project through meticulous planning, including integration, resource allocation, training, and change management. This holistic approach ensured that the transition to automated manufacturing was strategically aligned with the company's goals and the expectations of all stakeholders.

RESULTS

  • $10,000,000 in retained sales
  • 5 jobs created, 7 jobs retained
  • $500,000 invested in equipment and $250,000 in workforce practices
  • $2,550,000 in cost savings

TESTIMONIAL

CAE Healthcare's journey to becoming a factory-of-the-future, supported by FloridaMakes, has been nothing short of revolutionary. The transition to an Industry 4.0 manufacturing model has significantly improved our processes, efficiency, and market position. We've not only retained $10 million in sales but also realized substantial savings in inventory, labor, and materials. The strategic investments in equipment and workforce practices, managed by the FloridaMakes Team, have been pivotal to our success. This transformation has also allowed us to create new jobs and retain key staff members, underscoring our commitment to our employees and the future of healthcare simulation.

— Matt Testa, Plant Manager


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ISO Certification Keeps Company in the Supply Chain

ABOUT EAGLE QUALITY COMPONENTS. Eagle Quality Components, a family-owned and operated machining business was founded in 2010 in Tavares, Florida. The company operates with 15 employees; while small, they are an efficient job shop with a highly-qualified workforce. Eagle Quality Components focus is producing complex parts with precision to meet customer expectations. The company prioritizes the customer by examining every detail to ensure parts are manufactured to the print and delivered on time, with no hassles. Their customer base includes the aerospace, defense, medical and general industries sectors.

Eagle Quality Components offers many services for their clients, which include high precision machining, contract manufacturing, assembly, finishing, and special packaging requirements. The company has an extensive quality lab to ensure the products are made per customer specifications. The Eagle Quality Components laboratory has all the necessary equipment and gauges to properly address the customers expectations. Product quality is a strength of Eagle Quality Components.

 

THE CHALLENGE

Eagle Quality Components needed to obtain their ISO 9001:2015 certification in order to maintain a contract. Acquiring their quality certification would equate to a significant increase in company revenue. The addition of the certification would also lead to increasing their customer base. The certification is a highly sought after qualifier for companies doing business. By adding this certification, they would increase sales immediately with their existing customers and increase their chances to grow their business with new customers.

FLORIDAMAKES ROLE

Eagle Quality Components reached out to the Manufacturers Association of Central Florida, part of the FloridaMakes Network and the MEP National NetworkTM, for assistance. FloridaMakes conducted a manufacturer assessment. The assessment evaluated the current state of the operations, which included the machining, quality lab, warehouse areas and MRP system. One deliverable from the assessment produced a recommendation to fully implement ISO9001:2015 quality management system. FloridaMakes and their team of specialists implemented the ISO QMS for Eagle Quality Components. The completion of the project resulted in immediate sales from one of their existing customers.

RESULTS

  • 2 jobs created and 2 retained
  • $1,000,000 in new or retained sales
  • $560,000 in new investment
  • $10,000 in investment cost savings

TESTIMONIAL

"The FloridaMakes team was an integral part of our team acquiring our ISO 9001:2015 certification. This allowed us to receive several new orders from our existing customers along with several new customers. I highly recommend the FloridaMakes team if you are pursuing any certification status." Mike Soos




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Servant Leadership Training Leads to Happier Employees and Customers

JELD-WEN, Inc., is one of the world’s leading manufacturers of reliable windows and doors with 245 employees located in Venice, Florida. Their extensive product offering encompasses windows, exterior doors, interior doors and related building products that are sold globally through multiple distribution channels, including retail home centers, wholesale distributors and building products dealers.

THE CHALLENGE

Servant leadership training teaches a leadership approach that focuses on creating an environment in which associates can thrive as a team while maximizing job enrichment and satisfaction, and as a result, achieve the highest levels of productivity and customer service. This is accomplished when servant leaders put service to others above their personal goals and priorities. A strong believer in taking care of and listening to their employees, JELD-WEN has a written, very specific code of conduct and expectations they call simply “The Code.” JELD -WEN turned to the Sarasota-Manatee Manufacturers Association (SAMA), part of the FloridaMakes Network and the MEP National Network™, for training in servant leadership.

FLORIDAMAKES ROLE

JELD-WEN determined that the servant leadership approach supported the tenants of their company code, which includes an expectation that managers keep communications open by encouraging associates to speak up and to show respect. It also supported the company’s values. Servant leadership is practiced in some of the top-ranking companies with those companies highly regarded and followed because of their leadership style. To ensure that their employees embrace the company’s values and code of conduct, Jeld-Wen invested in their leadership by inviting all of their senior leaders, group leaders, and team leaders to participate in 2 full days of servant leadership training. The training included lectures, videos, role playing, group discussions and pre- and post-training quizzes.

RESULTS

  • $1,000,000 in increased sales due to improved product quality and happier customers
  • 10 retained jobs due to increased employee satisfaction
  • $50,000 due to reduction in employee turnover costs

TESTIMONIAL

We partnered with FloridaMakes for servant leadership training. The purpose of the training was to help give all leaders better tools to use in their day-to-day work as well as the tools to help them build relationships with all team members across the organization. Leadership is a privilege, and we want all our leaders to understand the main goal is to serve. If we are listening, removing obstacles and providing resources to our team members, they can be set up for success. The FloridaMakes team did a great job of facilitating fun and educational sessions to our leaders and the sessions were filled with tools they could immediately implement and use not only here at work, but with their friends and family outside of work. Slow to speak and quick to listen goes a long way, regardless of where you are. The training has helped our team become closer and helped our JELD-WEN family continue to grow.

— Mike Curtner, Plant Manager


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Business Growth Program Doubles Top Line Revenues

U.S. Submergent Technologies of Sarasota, Florida, was founded in 2011 by a civil engineer with decades of experience in the water infrastructure industry. Established as an LLC to restore the capacity of wet infrastructure (pipes and tanks) using proprietary technology, US Submergent has, since then, revolutionized infrastructure maintenance of hard-to-clean environments, particularly wet surfaces at the bottom of infrastructures. The company had 17 employees and gross revenue of $3.5 million when it applied for GrowFL’s System for Integrated Growth program. US Submergent's standalone Combination3 cleaning system is powerful and versatile enough to remove accumulated sand and grit material from a variety of structures in submerged conditions including tanks, channels, pipes, and similar environments in multiple industries. They are capable of restoring capacity to both treatment and collection infrastructure; their method significantly reduces the need for confined space entry.

THE CHALLENGE

The CEO’s decades-long experience in the water infrastructure industry in both the private and public sector, as well as his engineering degree, provided the opportunity for the company to innovate infrastructure maintenance solutions in hard to clean environments. A capital-intensive operation, as they expanded their capital investments the need to find new markets and customers became pronounced. However, because US Submergent operates in a niche market, leadership needed assistance in securing highly specialized and detailed market data, as well as some guidance on how to expand effectively.

FLORIDAMAKES ROLE

The Company turned to GrowFL, part of the FloridaMakes Network and the MEP National Network™, and engaged in the System for Integrated Growth (SIG) program. The SIG specialists gave them the necessary strategic market information to weigh the costs and benefits between acquiring a competitor or creating a new division. Additionally, as part of their SIG engagement, the specialists provided in-depth information on markets, competitors, and technologies, as well as HR best practices. After initially contemplating the acquisition of a select few target companies, US Submergent eventually opted to create a new Division with a more focused solution (predictive maintenance solution that provides complete visibility in full wastewater tanks). In addition, to broaden their market reach they started a new division, Sedivision, allowing them to have a greater presence in the state and be closer to their larger municipal clients.

RESULTS

  • Doubled sales from $3.5M to $7M
  • 18 new jobs
  • Reduced downtime by 18%
  • Improved policies for better attraction & retention & created a competitive compensation plan

TESTIMONIAL

Through GrowFL’s SIG program we were able to articulate clearly the relationship between clarity of job descriptions to our employees’ skills, knowledge and competencies thereby creating holistic focus, increases overall efficiencies and production output, which then increases our profitability and industry recognition. The acquisition target work was extremely helpful exercise which informed us that we were better off spinning off a new and specialized division to focus on our core strength for a narrower but more profitable market segment.

— Denver J. Stutler, Jr. , CEO


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